Smaller orders delivered by Parcel Force will be delivered in a cardboard box. Larger orders delivered via a transport company will be sent on a pallet.
All orders will be delivered by Parcel Force or by a transport company depending on
the size of the order.
Orders with addresses within a 20-mile radius of our Plant Nursery will be delivered
with our own transport where possible.
Customers are not required to be in during the delivery as long as they are aware that
we cannot be held responsible for any damage that may occur after the delivery has
taken place.
At certain times of the year the trees and plants that you buy from us may not look
like the images shown on our website, this may be due to deciduous leaves falling, or
the plant finishing flowering. There will also always be some natural variation,
however, we aim to make sure that at least one of the pictures shown will be a true
representation of the plant/tree that you are purchasing. Trees/shrubs more than
2metres tall may need trimming in order to comply with transportation restrictions,
should your order be affected we will contact you at the earliest opportunity.
Our website stock is updated after every sale and will only show items that are available for immediate dispatch. However, occasionally for unforeseen circumstances a plant may become out of stock, in this situation we will contact you immediately.
On the rare occasion that you have a problem with your delivery please contact us as soon as possible in order for us to rectify the situation.
Unfortunately due to our strict bio-security policy we are unable to accept returns unless your order has been damaged during transit. It is important that we are notified of any damages within 24 hours of your order being delivered so that we are able to contact the transport company and take corresponding action. Photos of the damage are also necessary and can be sent to info@dwfrost.com. Please note that unwanted/over-ordered plants cannot be returned.
Due to transport limitations we can only deliver to addresses within mainland UK.
After receiving your delivery it’s important that your plants are unpacked from the cardboard boxes as soon as possible. Although all plants are watered before they leave our nursery, plants can start to become dry after being in transit, we therefore suggest that customers water all plants upon receipt of them.
Trade customers can apply for an account via the ‘Your Account’ button at the top of the home screen. New trade customers will need to fill out our online application form with their business details and also upload evidence of trade status (e.g. business card, letter header, commercial invoice).
After we have received your completed application form you will be contacted by a member of our team to let you know that your application has been approved, and your password.
All prices shown on the website will include VAT with the exception of products that produce edible fruit, in which case they will be zero rated.
Our terms and conditions can be accessed at the bottom of the home screen.
Orders are generally available to collect from our Plant Centre 2 working days after you have received your order confirmation. However, it is important that you contact our office on 01949 21404 to let us know a definite collection date so that we can make sure that your order is ready. Orders can be collected during the following hours;
Yes, our knowledgeable staff are always on hand to answer any questions you may have.
We welcome visits to our Nursery, our opening hours are as follows;
Our office can be contacted on 01949 21404 or alternatively you can e-mail us at info@dwfrost.com.
It is important to us that your order arrives safely; local orders will be delivered by our own transport where possible, nationwide deliveries will be made by our reputable transport partners.
Should you require advice on products that you’ve purchased from us, please contact our friendly and knowledgeable Plant Centre staff on 01949 20154.
We grow an extensive selection of plants, including a range of shrubs, perennials, grasses and container grown trees. To complement our home-grown stock, we also import a comprehensive range of high-quality exotic plants such as olive and palm trees, pleached trees and topiary shapes. These are specially selected for you from our trusted European suppliers.
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